Difficult Conversations: How to Discuss What Matters Most

De (autor) , , Cuvânt înainte de Roger Fisher
Notă GoodReads:
en Limba Engleză Carte Paperback – 25 May 2000
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
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ISBN-13: 9780140277821
ISBN-10: 014027782X
Pagini: 272
Dimensiuni: 129 x 198 x 17 mm
Greutate: 0.19 kg
Ediția: New
Editura: Penguin Books
Colecția Penguin
Locul publicării: London, United Kingdom

Notă biografică

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.