Difficult Conversations: How to Discuss What Matters Most

Autor Bruce Patton, Douglas Stone, Sheila Heen Cuvânt înainte de Roger Fisher

en Limba Engleză Paperback – 24 mai 2000

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Specificații

ISBN-13: 9780140277821
ISBN-10: 014027782X
Pagini: 272
Dimensiuni: 129 x 198 x 17 mm
Greutate: 0.19 kg
Ediția:New
Editura: Penguin Books
Colecția Penguin
Locul publicării:London, United Kingdom

Notă biografică

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

Descriere

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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