Difficult Conversations: How to Discuss What Matters Most

De (autor) , , Cuvânt înainte de Roger Fisher
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en Limba Engleză Carte Paperback – 03 Nov 2011

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

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ISBN-13: 9780670921348
ISBN-10: 0670921343
Pagini: 352
Dimensiuni: 129 x 198 x 21 mm
Greutate: 0.25 kg
Editura: Penguin Books
Colecția Portfolio Penguin
Locul publicării: London, United Kingdom

Notă biografică

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.