Cantitate/Preț
Produs

Difficult Conversations: How to Discuss What Matters Most

De (autor) , , Cuvânt înainte de Roger Fisher
en Limba Engleză Paperback – 03 Nov 2011

Notă GoodReads:

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Citește tot Restrânge
Toate formatele și edițiile
Toate formatele și edițiile Preț Express
Paperback (3) 4912 lei  Economic 19-25 zile +1767 lei  6-10 zile
  Penguin Books – 25 May 2000 4912 lei  Economic 19-25 zile +1767 lei  6-10 zile
  Penguin Books – 03 Nov 2011 5002 lei  Economic 19-25 zile +1838 lei  6-10 zile
  Penguin Books – November 2010 8887 lei  Economic 2-4 săpt. +1003 lei  11-17 zile

Preț: 5002 lei

Puncte Express: 75


Preț estimativ în valută:
1046 1130$ 905£

Disponibil

Livrare economică 13-19 aprilie
Livrare express 31 martie-04 aprilie pentru 2837 lei

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780670921348
ISBN-10: 0670921343
Pagini: 352
Dimensiuni: 129 x 198 x 21 mm
Greutate: 0.25 kg
Editura: Penguin Books
Colecția Portfolio Penguin
Locul publicării: London, United Kingdom

Notă biografică

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.