Cantitate/Preț
Produs

Difficult Conversations: How to Discuss What Matters Most

Autor Bruce Patton, Douglas Stone, Sheila Heen Cuvânt înainte de Roger Fisher
en Limba Engleză Paperback – 3 noi 2011
We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversationsis the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare,Difficult Conversationsdeserves its position as a business classic.
Citește tot Restrânge

Toate formatele și edițiile

Toate formatele și edițiile Preț Express
Paperback (2) 3260 lei  24 ore
  Penguin Books – 3 noi 2011 3260 lei  24 ore
  Penguin Books – 25 mai 2000 7605 lei  3-5 săpt. +730 lei  4-10 zile

Preț: 3260 lei

Preț vechi: 6521 lei
-50%

Puncte Express: 49

Preț estimativ în valută:
625 680$ 533£

Carte în stoc

Livrare din stoc 20 martie

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780670921348
ISBN-10: 0670921343
Pagini: 352
Dimensiuni: 129 x 198 x 21 mm
Greutate: 0.24 kg
Editura: Penguin Books
Colecția Penguin
Locul publicării:London, United Kingdom

Notă biografică

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.


Descriere

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.