This book provides an overview of organizational decision making and the use of information in the process. In addition, it draws on original empirical work to establish general principles for design of information systems, which are tuned to the way managers actually behave and make decisions at the highest level of the organization. The book also gives insights into the ways higher education institutions operate and deal with complex problems that are messy and have broad political ramifications. It offers a solid basis for the necessary shared understanding between managers and information providers that will enable the information resources of an organization to be effectively harnessed to support decision making activities. It demonstrates the way decision making occurs in organizations and shows how information contributes to the these with a high-level decision group and, on the basis of the empirical tests, proposed a new theory of complex decision making and information in organizational settings. For readers interested in theoretical aspects of complex decision making, or in research in decision making and information, the book builds on the two theories of decision making with the highest profiles in the organizational literature. It also shows new ways of testing those theories in the real world of organizations.process. A key feature of this volume is its contribution to the development of a theory of high-level decision making in organizations that takes into account the function of information in the process. This is accomplished through an account of a research project that formulated two broadly based theories of decision making and information use, tested