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Getting Past No: Negotiating With Difficult People

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en Limba Engleză Carte Paperback – 09 Jul 1992

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:- STAY IN CONTROL UNDER PRESSURE- DEFUSE ANGER AND HOSTILITY- FIND OUT WHAT THE OTHER SIDE REALLY WANTS- COUNTER DIRTY TRICKS- USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE- REACH AGREEMENTS THAT SATISFY BOTH SIDES' NEEDSGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations.

You don't have to get mad or get even. Instead, you can get what you want!

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Specificații

ISBN-13: 9780712655231
ISBN-10: 0712655239
Pagini: 164
Dimensiuni: 126 x 195 x 15 mm
Greutate: 0.13 kg
Editura: Random House
Colecția Random House Business Books
Locul publicării: United Kingdom

Public țintă

Adult: General. Academic/professional/technical: Research and professional