Chatbot Research and Design: Lecture Notes in Computer Science, cartea 13815
Editat de Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L. -C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaegen Limba Engleză Paperback – 2 feb 2023
The 12 papers included in this volume were carefully reviewed and selected from a total of 27 submissions. They were organized in topical sections named: chatbot users and user experience; chatbot design and applications.
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| Paperback (3) | 318.69 lei 43-57 zile | |
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| Springer – 2 feb 2023 | 400.57 lei 43-57 zile |
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Specificații
ISBN-13: 9783031255809
ISBN-10: 3031255801
Pagini: 224
Ilustrații: XII, 211 p. 44 illus., 21 illus. in color.
Dimensiuni: 155 x 235 x 13 mm
Greutate: 0.35 kg
Ediția:1st edition 2023
Editura: Springer
Colecția Lecture Notes in Computer Science
Seria Lecture Notes in Computer Science
Locul publicării:Cham, Switzerland
ISBN-10: 3031255801
Pagini: 224
Ilustrații: XII, 211 p. 44 illus., 21 illus. in color.
Dimensiuni: 155 x 235 x 13 mm
Greutate: 0.35 kg
Ediția:1st edition 2023
Editura: Springer
Colecția Lecture Notes in Computer Science
Seria Lecture Notes in Computer Science
Locul publicării:Cham, Switzerland
Cuprins
Chatbot UX and User Perceptions.- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer.- Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction.- User Perception of Text-Based Chatbot Personality.- The Ontological Classification of Conversational Agents. An Adaptation of Piaget’s Equilibration Theory.- Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces.- Social and Relational Chatbots.- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot.- “I’m Here for You”: Can Social Chatbots Truly Support Their Users? A Literature Review.- Grätzelbot: Social Companion Technology for Community Building among University Freshmen.- Chatbot Applications.- Heuristic Evaluation of COVID-19 Chatbots.- Go to Chapter X to Explore Interactive Narrative on Smart Assistants.- Conversational Agents to Promote Children’s Verbal Communication Skills.- Chatbots for CustomerService.- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services.- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers.- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.