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Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers de Asbjørn Følstad

Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected Papers: Lecture Notes in Computer Science, cartea 13815

Editat de Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
en Limba Engleză Paperback – 2 feb 2023
This book constitutes the proceedings of the 6th International Workshop on Chatbot Research and Design, CONVERSATIONS 2022, which was held during November 2022.

The 12 papers included in this volume were carefully reviewed and selected from a total of 27 submissions. They were organized in topical sections named: chatbot users and user experience; chatbot design and applications.
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Specificații

ISBN-13: 9783031255809
ISBN-10: 3031255801
Pagini: 211
Ilustrații: XII, 211 p. 44 illus., 21 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.32 kg
Ediția:1st ed. 2023
Editura: Springer International Publishing
Colecția Springer
Seria Lecture Notes in Computer Science

Locul publicării:Cham, Switzerland

Cuprins

Chatbot UX and User Perceptions.- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer.- Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction.- User Perception of Text-Based Chatbot Personality.- The Ontological Classification of Conversational Agents. An Adaptation of Piaget’s Equilibration Theory.- Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces.- Social and Relational Chatbots.- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot.- “I’m Here for You”: Can Social Chatbots Truly Support Their Users? A Literature Review.- Grätzelbot: Social Companion Technology for Community Building among University Freshmen.- Chatbot Applications.- Heuristic Evaluation of COVID-19 Chatbots.- Go to Chapter X to Explore Interactive Narrative on Smart Assistants.- Conversational Agents to Promote Children’s Verbal Communication Skills.- Chatbots for CustomerService.- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services.- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers.- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.