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Understanding Your Users: A Practical Guide to User Research Methods de Kathy Baxter

Understanding Your Users: A Practical Guide to User Research Methods: Interactive Technologies

Autor Kathy Baxter, Catherine Courage, Kelly Caine
en Limba Engleză Paperback – 20 aug 2015

Complementar volumului User Research de Stephanie Marsh, care oferă o introducere directă în bunele practici, Understanding Your Users de Kathy Baxter, Catherine Courage și Kelly Caine merge mult mai adânc în mecanismele logistice și de negociere necesare într-un mediu de producție real. Observăm o abordare riguroasă, specifică seriei Interactive Technologies, care nu se limitează doar la execuția metodelor de cercetare, ci acoperă întreg ecosistemul din jurul acestora: de la considerente etice și legale, până la configurarea spațiilor fizice pentru testare.

Structura cărții urmează o progresie logică, de la pregătirea strategică la execuția tactică. Prima parte ne-a atras atenția prin accentul pus pe selecția activității potrivite în funcție de maturitatea produsului, un pas critic adesea ignorat. Partea a treia constituie nucleul tehnic, oferind protocoale detaliate pentru metode precum interviurile, studiile de jurnal (Diary Studies) sau sortarea cardurilor (Card Sorting). Fiecare capitol este conceput ca un ghid „how-to”, explicând nu doar cum să colectezi datele, ci și cum să le analizezi și să le prezinți astfel încât să influențeze designul final.

Această a doua ediție aduce un plus de valoare prin cele peste 30% materiale noi, integrând studii de caz care demonstrează aplicabilitatea metodelor în scenarii contemporane de dezvoltare software. Apreciem în mod deosebit includerea anexelor practice, precum șabloanele de rapoarte și cerințele pentru bazele de date de recrutare, elemente care transformă acest volum dintr-un manual teoretic într-un instrument de lucru indispensabil pentru orice laborator de uzabilitate.

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Specificații

ISBN-13: 9780128002322
ISBN-10: 0128002328
Pagini: 568
Dimensiuni: 191 x 235 x 28 mm
Greutate: 1.16 kg
Ediția:2. Auflage.
Editura: ELSEVIER SCIENCE
Seria Interactive Technologies

De ce să citești această carte

Recomandăm această carte profesioniștilor UX și studenților la informatică care au nevoie de un fundament tehnic solid în cercetarea utilizatorilor. Cititorul câștigă o metodologie clară pentru a alege instrumentul de cercetare corect și, mai important, învață cum să traducă datele brute în cerințe funcționale concrete pentru echipele de dezvoltare. Este un ghid practic care elimină ghicitul din procesul de design.

Descriere scurtă

This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user research methods and also pre- and post-method considerations such as recruiting, facilitating activities or moderating, negotiating with product developments teams/customers, and getting your results incorporated into the product. For each method, you'll understand how to prepare for and conduct the activity, as well as analyze and present the data - all in a practical and hands-on way.
Each method presented provides different information about the users and their requirements (e.g., functional requirements, information architecture). The techniques can be used together to form a complete picture of the users' needs or they can be used separately throughout the product development lifecycle to address specific product questions. These techniques have helped product teams understand the value of user experience research by providing insight into how users behave and what they need to be successful. You will find brand new case studies from leaders in industry and academia that demonstrate each method in action.
This book has something to offer whether you are new to user experience or a seasoned UX professional. After reading this book, you'll be able to choose the right user research method for your research question and conduct a user research study. Then, you will be able to apply your findings to your own products.


  • Completely new and revised edition includes 30+% new content!
  • Discover the foundation you need to prepare for any user research activity and ensure that the results are incorporated into your products
  • Includes all new case studies for each method from leaders in industry and academia

Cuprins

Part 1: What You Need to Know Before Choosing An Activity
1. Introduction to User Experience
2. Before You Choose an Activity: Learning About Your Product and Users
3. Ethical and Legal Considerations
4. Setting Up Research Facilities
5. Choosing a User Experience Research Activity
Part 2: Get Up and Running
6. Preparing For Your User Research Activity
7. During Your User Research Activity
Part 3: The Methods
8. Diary Studies
9. Interviews
10. Surveys
11. Card Sorting
12. Focus Groups
13. Field Studies
14. Evaluating Methods
Part 4: Wrapping Up
15. Concluding Final
Part 5: Appendices
Appendix A. Requirements for Creating a Participant Recruitment Database
Appendix B. Report Template
Appendix C. Glossary
Appendix D. References

Recenzii

"The first edition became my ‘go-to’ book for mastering user requirements gathering. Ten years later, this second edition is even better. Don’t leave your office without it!" --Joe Dumas, Editor in Chief, Journal of Usability Studies
"Do you believe in driving while blindfolded?  That's what you're doing if you design and market a technological product without studying your target users and tasks.  This book is a comprehensive handbook on the "why" and "how" of user research, illustrated with vivid real-world examples.  Don't drive your design project while blindfolded.  Get this book, read it, and follow its prescriptions.  It will repay its cost many times over." --Jeff Johnson, author of GUI Bloopers 2.0 and Designing with the Mind in Mind
"Very authoritative, this work combines the experience of senior practitioners and an academic, with lots of specific guidelines, tips and examples, and with pointers to other readings for deeper insights.  Useful for students and practitioners alike, this should be on everyone's bookshelf.  The authors do a great job of explaining the importance of business-side stakeholders (C-suite, marketing, sales, development) and how to speak their language." --James D. Foley, Professor, College of Computing, Stephen Fleming Chair in Telecommunications, Georgia Institute of Technology
"Understanding Your Users is a thorough guide to user experience for designers both technical and non-technical. Instructors, students and practitioners will find this book very useful to your success as an user experience expert." --Juan E. Gilbert, Ph.D., Andrew Banks Family Preeminence Endowed Chair, Computer & Information Science & Engineering Department, University of Florida
"Understanding Your Users is handbook of practical wisdom for the serious human centered design practitioner. This second edition includes updated content around emerging best practices. It is a must have in any design team’s library." --Janaki Kumar, Head of Strategic Design Services, America, Design and Co-Innovation Center, SAP Labs Palo Alto
"With the massive expansion of digital products, new processes for faster development cycles, and competition that can appear out of nowhere in days, the product design has become the major differentiator, and key to success. Understanding your end user is more important than it ever has been, how they really work, and how your assumptions match up to their reality. This book takes tried and true methodology and shows how any or all of it can be applied to your products now." --Jeremy Ashley, VP, Oracle Cloud UX
"A great introductory book for anyone wishing to understand and engage in traditional user research methods.  The language is clear and straightforward, allowing the reader to try and use the methods on their own project.  Each method is accompanied with an extensive bibliography allowing the curious mind to further delve into any of the described methods.  Samples of forms, letters and examples enhance the practical nature of the book, making this title a staple for the beginning practitioner." --Joseph Kramer is a Service Design Lead at Fjord - Design and Innovation from Accenture Interactive
"The difference between product success and failure often comes down to the user experience. Baxter, Courage, and Cain share the methods you need to better understand your users so that you can design delightful experiences." --Craig Villamor, Chief Design Architect at Salesforce.com