Manage IT!: Organizing IT Demand and IT Supply

IT management: The basis.- The basis of the field.- Supplying IT products and services within an architecture.- Traditional IT management: organizing demand and supply.- Task focussed and simultaneous process-focussed supply of facilities.- The demand-side: functional management (using the method BiSL).- The supply-side: application management (using the method ASL).- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM).- Organizing IT Tasks and Processes.- Controlling IT facilities.- Controlling IT facilities (IT governance).- House in order: evaluating and improving.- Innovation from the customer and the chain perspective.- Aspects of IT management.- The financial aspects.- The personnel aspects.- Procurement of IT products and services (using the method ISPL).- Controlling contracts using service level agreements.- Securing IT facilities (according to amongst others ISO 17799).- Standardization of content, process and product.- IT management tomorrow.- IT management en route to 2027 (a.o. ITIM).

From the reviews:
"This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). … This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. … In a nutshell, this is a good book and a good starting point for learning more about modern customer-oriented processes and service delivery." (Alessandro Berni, Computing Reviews, April, 2006)

Hardly any competitors on this market that cover the full spectrum of IT management Professional translation of a recent (November 2004) book reaching its fifth edition in seven years' time in the Dutch market Book supplies rich case material