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It's the Customer, Stupid!

Autor Michael A Aun
en Limba Engleză Hardback – 8 feb 2011
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.
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Specificații

ISBN-13: 9780470907399
ISBN-10: 0470907398
Pagini: 256
Dimensiuni: 157 x 235 x 18 mm
Greutate: 0.53 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

General business and sales audiences