Usability Testing Essentials presents a practical, step-by-step approach to learning the entire process of planning and conducting a usability test. It explains how to analyze and apply the results and what to do when confronted with budgetary and time restrictions. This is the ideal book for anyone involved in usability or user-centered design—from students to seasoned professionals.

Filled with new examples and case studies, Usability Testing Essentials, Second Edition is completely updated to reflect the latest approaches, tools and techniques needed to begin usability testing or to advance in this area.

• Provides a comprehensive, step-by-step guide to usability testing, a crucial part of every product’s development
• Discusses important usability issues such as international testing, persona creation, remote testing, and accessibility
• Presents new examples covering mobile devices and apps, websites, web applications, software, and more
• Includes strategies for using tools for moderated and unmoderated testing, expanded content on task analysis, and on analyzing and reporting results