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The New Handshake: Sales Meets Social Media

Autor Joan C. Curtis, Barbara Giamanco
en Limba Engleză Hardback – 5 aug 2010
This book offers an up-to-date and definitive explanation of how to build relationships via social media in the sales process and is a guide to encouraging sales people to embrace these revolutionary techniques.
With more than 400 million active users on Facebook alone (50 percent of whom log in on any given day), today's social media-oriented climate has redefined the way people communicate and interact. It's also changed the way consumers operate in the marketplace. Unfortunately, as a whole, sales professionals have been slow to embrace the new technology.

In The New Handshake: Sales Meets Social Media, coauthors Curtis and Giamanco present Sales 2.0, a significant expansion from selling via the traditional face-to-face or telephone sales methods. The book begins by examining the impact of the communication revolution on sales as well as the history of selling. It contains case examples that justify incorporating social media in business. The final chapters of the book describe each social network, explain how they work, and create a road map for a social media sales strategy-including how to empower salespeople to overcome their resistance to change.
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Specificații

ISBN-13: 9780313382710
ISBN-10: 0313382719
Pagini: 224
Ilustrații: 10 bw illus
Dimensiuni: 156 x 235 x 23 mm
Greutate: 0.51 kg
Editura: Bloomsbury Publishing
Colecția Praeger
Locul publicării:New York, United States

Cuprins

Acknowledgments
Introduction
PART ONE: THE EVOLUTION OF SELLING AND BUYERS
Chapter 1: The Evolution of Sales
Chapter 2: The Evolution of Buyers and Online Communication
Chapter 3: The Wild, Wild West of Social Media
Chapter 4: What Are You Waiting For?
Chapter 5: Consultative Selling: Make New Friends but Keep the Old
Chapter 6: What Does Your Social Media Customer Look Like?
Chapter 7: Developing the Corporate Mindset
Chapter 8: Charting Your Course: The Three P's: Purpose, Plan, People
PART TWO: SOCIAL MEDIA OUTLETS-WHAT WORKS BEST WHEN AND HOW TO BEGIN
Chapter 9: Sales Meets Facebook
Chapter 10: Sales Meets LinkedIn
Chapter 11: Sales Meets Twitter
Chapter 12: You Digg It, I'm Delicious, We All StumbleUpon
Chapter 13: The Blogosphere
Chapter 14: Netiquette
PART THREE: DEVELOPING A SOCIAL MEDIA SALES STRATEGY
Chapter 15: The First 15 Days of the 30-Day Social Media Sales Challenge: What You Need to Do to Get Started Now
Chapter 16: Seeing the Finish Line: Meeting the 30-Day Social Media Sales Challenge
Postscript: Accessibility and Customer Service-When Technology Fails Us
Appendix: Resource Guide
Notes
Index