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Sachs, D: Million Dollar Greeting de Dan Sachs

Sachs, D: Million Dollar Greeting

Autor Dan Sachs
en Limba Engleză Paperback – 2 aug 2023
Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospital
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Specificații

ISBN-13: 9781954641808
ISBN-10: 195464180X
Pagini: 204
Ilustrații: No
Dimensiuni: 223 x 140 x 18 mm
Greutate: 0.3 kg
Editura: Apollo Publishers

Notă biografică

Dan Sachs is a professor at the University of Chicago’s Booth School of Business and the executive director of Deep Tech Ventures at the Polsky Center for Entrepreneurship and Innovation. He was formerly a professor of entrepreneurship, hospitality management, and service leadership at DePaul University, as well as the president of Meerkat Restaurant Advisory, an A-list advisory group. From 1999 to 2015, he owned the Bin 36 restaurant group, where he developed and operated several wine-focused restaurants and worked with famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a master’s degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL.

Cuprins

Foreword by Alwyn Scott
Introduction: A Brief (But Necessary) History of Customer Service
It All Starts with Hospitality, Baby
Section 1: The Evangelists
Chapter 1: Zingerman's: Laser-Focused on Customer Service
Chapter 2: Nick's Pizza & Pub: Employees in Charge
Chapter 3: BerylHealth: Everyone Deserves a "Thank You"
Section 2: The Transformers
Chapter 4: Zappos: If You're Not Changing, You're Dying
Chapter 5: FreshBooks: It's All about the Rock Stars-a.k.a. Customer Service
Chapter 6: Brooklyn Brewery: Education
Section 3: The Pragmatists
Chapter 7: Lettuce Entertain You: Consistency for the Brand and the Customer
Chapter 8: Union Square Hospitality: Start at Square One-HIRING
Chapter 9: Hyatt: Top-Down Empathy
Chapter 10: Lessons Learned.
Bibliography
Acknowledgments