Five Star Service: How to deliver exceptional customer service

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en Limba Engleză Paperback – 17 Sep 2015

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

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ISBN-13: 9781292100203
ISBN-10: 1292100206
Pagini: 296
Dimensiuni: 135 x 213 x 20 mm
Greutate: 0.39 kg
Ediția: 3rd Revised ed.
Editura: FT Press
Locul publicării: Harlow

Notă biografică

Michael Heppell is one of the UK s top motivational trainers. His programmes on Brilliance and 5-Star Service have been attended by tens of thousandsof individuals and used by manyhundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals. "

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'Michael Heppell is the ultimate service guru.'

Jonathan Raggett, MD Red Carnation Hotels & Hotelier of the Year


'At Boodles customer service is everything. This book is compulsive and compulsory reading for our staff.'
Michael Wainwright, Managing Director, Boodles


'Michael Heppell has such an authentic and effective voice in teaching people to improve lives by providing richer service. He is clear, convincing, and completely on your side at every step along the way.'

Danny Meyer, CEO, Union Square Hospitality Group and author, Setting the Table



Create those magic moments that will get you noticed, remembered, referred and reviewed.


Tens of thousands of individuals and companies across the world are already using Michael Heppell's high impact, low investment tips and tricks to get their customers raving about their service and coming back for more.


Nail the competitive edge that will knock out your customers and make your business stand out from the crowd. Watch as your positive reviews, rankings and reputation skyrocket. Discover how, with even the smallest of budgets you can:

  • Delight your customers every time and keep them coming back
  • Win ever more customers without spending a fortune
  • Get repeat orders and referrals from everyone you encounter
  • Boost your profile, ranking and star-rating on online review sites
  • Convert more enquiries into cash


In this third edition you'll find over a dozen of Michael's brand new, best-ever techniques as well as all the winning strategies and case studies that have already made this one of the UK's most in-demand guides to first-class customer service.


5 Star Service is what every business needs to succeed. This easy to read and even easier to use guide will show you how you can do it - brilliantly!