Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Autor Joseph Michelli
16 iun 2011
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44-50 zile
-18%
Cărți de Joseph Michelli
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
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