Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Autor Joseph Michelli
16 dec 2013
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Cărți de Joseph Michelli
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Autor Joseph Michelli
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When Fish Fly
Autor John Yokoyama et al.
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6-8 săpt.