Leading the Starbucks Way (PB) Autor Joseph Michelli 27 oct 2023 Paperback Preț: 141.06 lei 163.01 lei 45-50 zile -13%
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 218.36 lei 266.11 lei 45-50 zile -18%
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 219.97 lei 267.10 lei 45-50 zile -18%
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Autor Joseph Michelli 16 iul 2008 Hardback Preț: 131.49 lei 150.78 lei 24-29 zile | 5-11 zile -13%
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Autor John Yokoyama et al. 4 aug 2004 Hardback Preț: 217.04 lei 6-8 săpt.