Leading the Starbucks Way (PB) Autor Joseph Michelli 27 oct 2023 Paperback Preț: 145.43 lei 168.48 lei 44-50 zile -14%
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Autor Joseph Michelli 16 dec 2015 Hardback Preț: 232.35 lei 283.02 lei 44-50 zile | 7-11 zile -18%
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 218.36 lei 266.11 lei 44-50 zile -18%
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 219.97 lei 267.10 lei 44-50 zile -18%
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Autor John Yokoyama et al. 4 aug 2004 Hardback Preț: 225.65 lei 6-8 săpt.