Leading the Starbucks Way (PB) Autor Joseph Michelli 27 oct 2023 Paperback Preț: 147.31 lei 168.15 lei 44-50 zile -12%
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Autor Joseph Michelli 16 dec 2015 Hardback Preț: 234.35 lei 281.88 lei 44-50 zile | 4-10 zile -17%
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 218.36 lei 266.11 lei 44-50 zile -18%
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 229.74 lei 276.49 lei 44-50 zile -17%
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Autor John Yokoyama et al. 4 aug 2004 Hardback Preț: 188.22 lei 3-5 săpt.