The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 218.36 lei 266.11 lei 43-49 zile -18%
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Autor Joseph Michelli 16 dec 2015 Hardback Preț: 232.35 lei 283.02 lei 43-49 zile | 6-10 zile -18%
Leading the Starbucks Way (PB) Autor Joseph Michelli 27 oct 2023 Paperback Preț: 144.26 lei 3-5 săpt.
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Autor John Yokoyama et al. 4 aug 2004 Hardback Preț: 217.04 lei 6-8 săpt.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 219.97 lei 267.10 lei 43-49 zile -18%