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Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition de Rick Maurer

Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition

Autor Rick Maurer
en Limba Engleză Hardback – 2 oct 2019
This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.
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Specificații

ISBN-13: 9781138463332
ISBN-10: 1138463337
Pagini: 82
Dimensiuni: 152 x 229 x 10 mm
Greutate: 0.2 kg
Ediția:2
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Cuprins

Preface to the Second Edition -- Acknowledgment -- About the Author -- Chapter 1 Using the Toolkit -- Chapter 2 Tools for Giving Feedback -- Chapter 3 Tools for Receiving Feedback -- Notes -- Index.

Recenzii

Praise for the Bestselling First Edition:
… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.
—Nedra Weinstein, Principal, Arden Consulting

Descriere

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.

Notă biografică

Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick’s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors’ Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don’t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit www.rickmaurer.com and www.changemanagementnews.com(blog).