Digital-First Customer Experience de Joe Wheeler

Digital-First Customer Experience

Joe Wheeler

en Limba Engleză Paperback – 25 iul 2023

Create a digital experience that not only exceeds your customers' expectations but turns them into advocates who won't stop promoting your brand.

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	Preț	Express
Paperback (1)	210^.37 lei 43-57 zile	+73^.50 lei 6-12 zile
Kogan Page – 25 iul 2023	210^.37 lei 43-57 zile	+73^.50 lei 6-12 zile
Hardback (1)	625^.94 lei 43-57 zile
Kogan Page – 25 iul 2023	625^.94 lei 43-57 zile

Cuprins

Chapter - 00: Introduction; Chapter - 01: PART 1: The new 3 C'S Chapter - 02: PART 2: The 7 design strategies Chapter - 03: DESIGN STRATEGY 1: Achieve emotional peaks across channels, finishing strong Chapter - 04: DESIGN STRATEGY 2: Create a personalization flywheel to grow customer engagement Chapter - 05: DESIGN STRATEGY 3: Strengthen customer commitment by providing choice and control Chapter - 06: DESIGN STRATEGY 4: Foster ownership through customer community and co-creation Chapter - 07: DESIGN STRATEGY 5: Inspire rituals that create shared meaning Chapter - 08: DESIGN STRATEGY 6: Empower customers through immersive experiences Chapter - 09: DESIGN STRATEGY 7: Link digital assets to leverage value over cost Chapter - 10: The 7 design strategies summary Chapter - 11: PART 3: The playbook Chapter - 12: Start by solving the right problems Chapter - 13: Build your business case Chapter - 14: The design process Chapter - 15: Execute to scale Chapter - 16: Epilogue Chapter - 17: APPENDIX: CX/digital maturity assessment Chapter - 18: APPENDIX 1: The CX/digital design accelerator