Customer Service? Recognizing, Educating and Promoting by staffing and training firm owner Dr. Rae Pearson is an invaluable guide to everything you ever wanted to know about customer service. Using her 30 years of experience watching employees handle customer service, Dr. Pearson now shares her most invaluable, tried, and true tips. From whether or not the customer really is always right to how to make and keep steady customers, Customer Service? Recognizing, Educating and Promoting approaches customer service as one of the most important things you can do in your job. Using these positive business habits makes real sense in today's tough business climate, and Dr. Pearson's straight talk could make a big difference in any business's bottom line.