Packed with helpful checklists and figures Find success by focusing on four critical areas to bring your business into balance Set and achieve goals consistently by using and applying balanced scorecards that work. This hands-on guide shows you how to pay attention to more than just your bottom line, revealing how to balance goals you set for your customer needs, company growth and education, finances, and productivity. Discover proven strategies to analyze these areas in the best way to bring balance to your business and achieve the success you seek. * Understand organizational balance * Build scorecards and dashboards * Analyze your results * Fine-tune and improve your system * Avoid common scorecard mistakes