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Words Matter

Autor Norman P. MacDonald
en Limba Engleză Paperback
Words matter. How we talk about our customers will have a direct impact on how we "think" about our customers. As you will learn from this book, customers are not "a" customer or "the" customer. They are MY customer and YOUR customer. If we fail to remember that, sooner or later they will become someone else's customer.
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Specificații

ISBN-13: 9781496066411
ISBN-10: 1496066413
Pagini: 78
Dimensiuni: 140 x 216 x 4 mm
Greutate: 0.1 kg
Editura: CREATESPACE