"Townsend shouldn't just be read, he should be memorized."-Tom Peters "Bob Townsend's words still ring true, truer than they seemed almost 40 years ago." -Warren Bennis "With this book, Robert Townsend punctured the secret, bureaucratic world of corporate complacency. It was ubiquitous then and still surprisingly prevalent now-and this book, based on his countercultural stint as Avis CEO, is still one of the best weapons against it." -Art Kleiner, editor-in-chief, strategy+business "Robert Townsend's book continues to light up the business world with straightforward and practical management advice that is as pertinent today as when originally published. A must-read for all managers!" -Ray Davis, president and CEO, Umpqua Holdings Corporation "Townsend proves that the best business wisdom is timeless. In an era filled with business buzzwords and ethical misdirections, Townsend's bluntness makes for refreshing and hilarious reading for the next crop of CEOs." -Ben Casnocha, chairman, Comcate, Inc.; author, My Start-Up Life