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The Salesforce Consultant’s Guide: Tools to Implement or Improve Your Client’s Salesforce Solution

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Notă GoodReads:
en Limba Engleză Paperback – 28 Apr 2022
Break down the art and science of Salesforce consulting. This book will help you refine your  consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path.
If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings:
  • The best learning and community resources, including mentoring programs
  • Tips on how to get job experience
  • The evolution of software development
  • Project roles
  • The parts of a project
  • Consulting skills
The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases.


What You Will Learn
  • Identify patterns in your projects through archetype identification
  • Watch out for specific risks common to project types
  • Choose the best consulting tool from your toolbox, depending on the problem that you encounter


Who This Book Is For
People who work as Salesforce administrators for their industry and want to make a move into consulting. It is an excellent choice for someone who is interested in project work and likes to work with people to help them make decisions.
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Specificații

ISBN-13: 9781484279595
ISBN-10: 148427959X
Ilustrații: XV, 168 p. 39 illus., 33 illus. in color.
Dimensiuni: 155 x 235 mm
Greutate: 0.27 kg
Ediția: 1st ed.
Editura: Apress
Colecția Apress
Locul publicării: Berkeley, CA, United States

Cuprins

Introduction Part 1:  Experience
Chapter 1: No Experience
Chapter 2: Experience
Part 2: Preparing for a Software Project
Chapter 3: Software Development Lifecycle Framework
Chapter 4: Roles on a Project
Chapter 5: Sales and Staffing
Part 3: Stages of a Project Chapter 6: Pre-Project Ramp Up
Chapter 7: Kickoff and Discovery
Chapter 8: Development
Chapter 9: User Acceptance Testing
Part 4: Consulting Skills
Chapter 10: Communication
Chapter 11: Critical Thinking
Chapter 12: Client Management

Notă biografică

Heather Negley is an independent Salesforce consultant currently working with Simplus. She also mentors and coaches Salesforce professionals on consulting best practices. She is a results-driven, senior leader with over 25 years of software, automation, and web experience in the private sector, nonprofits, and government. She is Salesforce and PMP certified and has worked on dozens of Salesforce implementations as a technology lead, project manager, business analyst, change manager, and solution and business architect.

Textul de pe ultima copertă

Break down the art and science of Salesforce consulting. This book will help you refine your  consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path. If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings:
  • The best learning and community resources, including mentoring programs
  • Tips on how to get job experience
  • The evolution of software development
  • Project roles
  • The parts of a project
  • Consulting skills
The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases. What You Will Learn

  • Identify patterns in your projects through archetype identification
  • Watch out for specific risks common to project types
  • Choose the best consulting tool from your toolbox, depending on the problem that you encounter

Caracteristici

Assists you in working with clients from a consulting point of view versus a purely technical point of view
Teaches you how to describe options and make recommendations based on constraints and project goals
Helps you fill in gaps between soft and technical skills during each of the phases of an IT project