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The Customer Asset de Neil Bendle

The Customer Asset: Palgrave Studies in Marketing, Organizations and Society

Autor Neil Bendle, Shane Wang
en Limba Engleză Paperback – 18 dec 2024
This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions.
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Specificații

ISBN-13: 9783031474231
ISBN-10: 3031474236
Pagini: 164
Dimensiuni: 148 x 210 x 10 mm
Greutate: 0.22 kg
Editura: Springer
Seria Palgrave Studies in Marketing, Organizations and Society

Cuprins

1. Introduction: What is the Value of Your Customers?.- 2.The VARIED Tasks of the Customer Asset.- 3.The Customer Asset Approach.- 4. Who Is The Customer Assets Approach For?.- 5. Applying the Customer Asset.- 6.Communication about the Customer Asset.- 7.Conclusion.- 8. References.

Notă biografică


Neil Bendle is Associate Professor of Marketing in the Terry College of Business at the University of Georgia, USA. He is a fellow of the Association of Chartered Certified Accountants and a director of the Marketing Accountability Standards Board (MASB).
Shane Wang is Professor of Marketing at Virginia Tech Univiersity, USA. His research focuses on artificial intelligence and machine learning techniques with applications in business and social media analytics, firm strategy and management.


Textul de pe ultima copertă

This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the customer asset, enabling marketers to devise strategies that enhance its value. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions. This methodology offers a practical avenue to enact the strategic concept of customer centricity. It will resonate with marketers, accountants, and all managers eager to demonstrate customers' financial worth to the organization.
Neil Bendle is Associate Professor of Marketing in the Terry College of Business at the University of Georgia, USA. He is a fellow of the Association of Chartered Certified Accountants and a director of the Marketing Accountability Standards Board (MASB).

Shane Wang is Professor of Marketing at Virginia Tech Univiersity, USA. His research focuses on artificial intelligence and machine learning techniques with applications in business and social media analytics, firm strategy and management.


Caracteristici

First book to focus on how to treat customer as assets and measure their value Clarifies customer lifetime value to enable firms to boost profits and cut back on unnecessary spending Draws different perspectives together into one customer asset approach