Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

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en Limba Engleză Carte Paperback – 25 Jun 2012
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations.
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ISBN-13: 9780230237957
ISBN-10: 0230237959
Pagini: 312
Ilustrații: 18 b/w tables, 11 figures
Dimensiuni: 155 x 235 x 20 mm
Greutate: 0.42 kg
Ediția: 2012
Editura: Macmillan Education UK
Colecția Red Globe Press
Seria The Public Management and Leadership Series

Locul publicării: London, United Kingdom


Introduction.- Mapping The Changing Shape of Public Service Delivery.- Benefits and Costs: What Government Organizations Seek From External Providers.- Motivations and Mechanisms: What External Providers Seek From Government Organizations.- Outsourcing and Contracting to Other Organizations.- Partnering and Collaboration with other organizations.- Calling on Volunteers.- Regulatees as Contributors to Social Outcomes.- Clients as Co-producers.- Managing in Multi-Party Networks of Providers.- A Contingency Framework for Decisions about Externalization.- Organizational Capabilities for Managing External Provision.- Conclusion.