Marketing Library and Information Services: International Perspectives
IFLA et al.
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Cărți de Réjean Savard
Managing Technologies and Automated Library Systems in Developing Countries: Open Source vs Commercial Options / Le Management des technologies et des systèmes automatisés de bibliotheques dans les pays en développement: logiciels libres vs options commerciales: Proceedings of the IFLA Pre-Conference Satellite Meeting Dakar, Sénégal, August 15-16 2007 / Actes du colloque satellite FIAB pré-congrès Dakar, Sénégal, 15-16 Aout 2007
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Marketing Libraries in a Web 2.0 World
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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca: Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 / Reuniao Satélite Sao Paulo, Brasil, August 18-20,2004 / Colloque Satellite, Sao Paulo, Brasil, August 18-20,2004 / Reunión Satélite, Sao Paulo, Brasil, August 18-20,2004
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