The purpose of this book is to provide guidelines to park and recreation personnel in developing a systematic and creative approach to problems and issues. In this fourth edition, the authors bridge a serious gap by providing a basic process through which individuals can learn specific knowledge and functional skills of human relations. The authors process of problem solving is an innovative and practical approach to meeting the needs of students and park/recreation practitioners. The majority of the case studies are new, representing a wide array of current problems. All cases are drawn from actual situations. This book is suitable for staff development, in-service training, recreation and park boards as well as a wide variety of social and educational institutions.