Professor Eisenberg brings to this book four decades of studying, teaching, and writing about various aspects of interpersonal communication. One reviewer's description was, "Eisenberg is not dull " Readers of his other books regard his writing style as conversational and not beleaguered by technical jargon.
Aside from addressing the conventional issues that currently bog down healthcare communication, he exploits some less typical issues such as pseudoaffective communication, somatotyping, appellations, clinical musicology, genderlect, and territoriality. Healthcare providers reading this book should come away with an expanded and more inclusive perspective on how practitioners can enrich their interpersonal skills.