Outsourcing It: A Governance Guide
Autor Rupert Kendrick, It Governance Publishingen Limba Engleză Paperback – 31 oct 2009
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Specificații
ISBN-13: 9781849280259
ISBN-10: 1849280258
Pagini: 338
Dimensiuni: 140 x 216 x 18 mm
Greutate: 0.39 kg
Editura: It Governance Ltd
ISBN-10: 1849280258
Pagini: 338
Dimensiuni: 140 x 216 x 18 mm
Greutate: 0.39 kg
Editura: It Governance Ltd
Cuprins
CONTENTS Chapter 1: A governance overview Introduction Governance Risk Governance structures Managing the supplier relationship Cloud computing Governance structures Conclusion Chapter 2: The in-house IT challenge The importance of IT IT functions Function analysis Performance challenges Conclusion Chapter 3: Outsourcing considerations Definition Outsourcing trends General considerations IT considerations Objectives Stakeholders Chapter 4: Reaching the decision Advantages Disadvantages Offshore outsourcing Conclusion Chapter 5: Models of IT outsourcing IT outsourcing strategies Outsourcing models Outsourced IT functions Examples of outsourced IT functions Conclusion Chapter 6: Pre-contract procedures Strategy objectives Selection strategy Due diligence Tendering and negotiations Chapter 7: The contract Reasons for a contract Contract construction Multiple-outsourcing Key success factors Cloud computing contracts Chapter 8: The service level agreement Service levels Scope Pricing SLA framework Cloud computing SLAs Chapter 9: Managing the contract, the SLA and the transition Managing the contract Managing the SLA SLA relationships Transition Chapter 10: Contract change control Reasons for change Types of change Considerations Administration Chapter 11: Contract exit The contract term Exit options Managing the exit strategy Disputes Back-sourcing Chapter 12: Corporate governance Definition Corporate governance frameworks Chapter 13: IT governance Definition Criteria Governance frameworks Governance framework tools IT governance and service management Conclusion Chapter 14: Project governance Definition Governance Objectives Project governance features Project governance tools Programme portfolio management Project governance technology Project management standards Conclusion Chapter 15: Risk assessment Project failure Risk assessment The risk assessment Chapter 16: Identifying the risks Strategic and managerial risk Technology risks Compliance risks Operational risks Financial risks Cloud computing risks Conclusion Chapter 17: Risk management structure Strategy principles Objectives and benefits Risk management framework The risk manager The risk management team Risk management standards Conclusion Chapter 18: Risk management strategies Management of IT risks Management of legal and compliance risks Management of operational risks Management of financial risks Chapter 19: Conclusion: the governance imperative Conclusion Bibliography Further resources ITG Resources