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Omnichannel Retail

Autor Tim Mason, Sarah Jarvis
en Limba Engleză Paperback – 3 sep 2023
Understand the importance of bringing the power of digital and the omnichannel experience to everyday shopping and learn how to deliver an instant, profitable, bricks and mortar retail solution with this updated new edition.
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Specificații

ISBN-13: 9781398612723
ISBN-10: 1398612723
Pagini: 256
Dimensiuni: 156 x 234 x 17 mm
Greutate: 0.4 kg
Ediția:2. Auflage
Editura: Kogan Page

Cuprins

Chapter - 00: Introduction Chapter - 01: The digital imperative Chapter - 02: Analogue learnings Chapter - 03: Is loyalty dead? Chapter - 04: The fundamentals of loyalty Chapter - 05: Data-based retailing Chapter - 06: The power of personalization Chapter - 07: Near me: the importance of place Chapter - 08: The digitally augmented store Chapter - 09: Mobile makeover Chapter - 10: Marketing in the moment Chapter - 11: Monetizing the customer connection Chapter - 12: The culture of loyalty Chapter - 13: Lessons learned