Managing Violence in the Workplace
Autor Thomas K. Capozzoli, R. Steve McVeyen Limba Engleză Paperback – 3 mai 1996
Who can benefit from Managing Violence in the Workplace? Any organizational executive, risk manager, security, or human resource professional... anyone working to create a comprehensive, organizational program for response to potential and actual incidents of workplace violence.
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Specificații
ISBN-13: 9781574440331
ISBN-10: 1574440330
Pagini: 152
Ilustrații: black & white illustrations
Dimensiuni: 152 x 229 x 17 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția CRC Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 1574440330
Pagini: 152
Ilustrații: black & white illustrations
Dimensiuni: 152 x 229 x 17 mm
Greutate: 0.45 kg
Ediția:1
Editura: Taylor & Francis
Colecția CRC Press
Locul publicării:Oxford, United Kingdom
Public țintă
Academic, Postgraduate, and Professional Practice & DevelopmentCuprins
Introduction Chapter 1 Case Examples of Workplace Violence; Violence at Delco Remy; The Chelsea School System; The Standard Gravure Corporation; United States Postal Service Chapter 2 Taxonomy of Workplace Violence; Categories of perpetrators Chapter 3 Causes of Workplace Violence; Threat to job and person; Extended working hours and personality conflicts; Domestic turbulence and character disorders; Research on personality, mental health, behavior Lack of dispute resolution skills; Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies; Typologies of violent people; Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence; Theory X and Y; Employee performance appraisals; Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence; Change interviewing, hiring procedures and testing; Drug screening; Layoff and termination procedures; Addressing personnel problems and discipline; Crisis management plan for violent events; Index
Descriere
Managing Violence in the Workplace is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence