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Managing Retail Consumption

Autor Barry J. Davies, Philippa Ward
en Limba Engleză Paperback – 20 feb 2002
Managing Retail Consumption locates retailing in its social context and develops the position that retailing can be regarded as a site of consumption, identity creation and pleasure.  It develops a consumption perspective, which provides a balanced approach between management and the social sciences.  The consumption perspective considers the way retail sites are created or manipulated with a view to understanding the interplay between the provider's requirements and the consumer's ability to manage, structure and edit their repertoire of responses.
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Specificații

ISBN-13: 9780471489122
ISBN-10: 0471489123
Pagini: 372
Dimensiuni: 191 x 235 x 20 mm
Greutate: 0.69 kg
Editura: Wiley
Locul publicării:Chichester, United Kingdom

Public țintă

Second or Third year undergraduates and postgraduates on retail and marketing courses.

Notă biografică

Barry Davies and Philippa Ward are both of Cheltenham & Gloucester College of Higher Education, UK.

Cuprins

Preface

Acknowledgment

Introduction

PART 1 INTRODUCTION AND CONTEXT : THE ROLE AND HISTORY OF RETAIL CONSUMPTION

Retailing History

The Birth of Modern Consumption

Consumption, Signs and Symbols

PART 2 MANAGEMENT OF THE ARENA OF RETAIL CONSUMPTION

A Dramaturgical View-Elements of the Drama: A Question of Perspective

The Servuction Model and its Extensions

The Physical Environment

Merchandise

Atmosphere and Image

The Social Dimension

The Temporal Dimension

Customers' Psychological State

PART 3 THE RETAIL ENTERPRISE IN CONTEXT

The Strategic Context

Service Characteristics and Context

The Locational Context

The Social and Ecological Context

PART 4 THE RETAIL FUTURE

Conclusions and Prognosis

Index

Descriere

Looks at how retailing works and examines the narrative nature of retailing: how it can tell a story, and form a major element in the consideration of management of retail operations. This book also examines retail in its social context including examples and cases of numerous well known companies such as Tesco, Next and Galleries Lafayette.