Managing Retail Consumption
Autor Barry J. Davies, Philippa Warden Limba Engleză Paperback – 20 feb 2002
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Specificații
ISBN-13: 9780471489122
ISBN-10: 0471489123
Pagini: 372
Dimensiuni: 191 x 235 x 20 mm
Greutate: 0.69 kg
Editura: Wiley
Locul publicării:Chichester, United Kingdom
ISBN-10: 0471489123
Pagini: 372
Dimensiuni: 191 x 235 x 20 mm
Greutate: 0.69 kg
Editura: Wiley
Locul publicării:Chichester, United Kingdom
Public țintă
Second or Third year undergraduates and postgraduates on retail and marketing courses.Notă biografică
Barry Davies and Philippa Ward are both of Cheltenham & Gloucester College of Higher Education, UK.
Cuprins
Preface
Acknowledgment
Introduction
PART 1 INTRODUCTION AND CONTEXT : THE ROLE AND HISTORY OF RETAIL CONSUMPTION
Retailing History
The Birth of Modern Consumption
Consumption, Signs and Symbols
PART 2 MANAGEMENT OF THE ARENA OF RETAIL CONSUMPTION
A Dramaturgical View-Elements of the Drama: A Question of Perspective
The Servuction Model and its Extensions
The Physical Environment
Merchandise
Atmosphere and Image
The Social Dimension
The Temporal Dimension
Customers' Psychological State
PART 3 THE RETAIL ENTERPRISE IN CONTEXT
The Strategic Context
Service Characteristics and Context
The Locational Context
The Social and Ecological Context
PART 4 THE RETAIL FUTURE
Conclusions and Prognosis
Index
Acknowledgment
Introduction
PART 1 INTRODUCTION AND CONTEXT : THE ROLE AND HISTORY OF RETAIL CONSUMPTION
Retailing History
The Birth of Modern Consumption
Consumption, Signs and Symbols
PART 2 MANAGEMENT OF THE ARENA OF RETAIL CONSUMPTION
A Dramaturgical View-Elements of the Drama: A Question of Perspective
The Servuction Model and its Extensions
The Physical Environment
Merchandise
Atmosphere and Image
The Social Dimension
The Temporal Dimension
Customers' Psychological State
PART 3 THE RETAIL ENTERPRISE IN CONTEXT
The Strategic Context
Service Characteristics and Context
The Locational Context
The Social and Ecological Context
PART 4 THE RETAIL FUTURE
Conclusions and Prognosis
Index
Descriere
Looks at how retailing works and examines the narrative nature of retailing: how it can tell a story, and form a major element in the consideration of management of retail operations. This book also examines retail in its social context including examples and cases of numerous well known companies such as Tesco, Next and Galleries Lafayette.