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Managing Customer Value

Autor Bill Dodds
en Limba Engleză Paperback – 25 aug 2003
This book explores the three dimensions of value, product quality, customer service and price within the constraints of cost, demand and competition to formulate a strategic framework for competing in today's cutthroat marketplace where better quality, superior customer service and lower prices are the norm. There are numerous mathematical models that demonstrate in a spreadsheet the interrelated workings of cost, demand and competition.
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Specificații

ISBN-13: 9780761826316
ISBN-10: 0761826319
Pagini: 356
Dimensiuni: 153 x 227 x 26 mm
Greutate: 0.53 kg
Ediția:0356
Editura: Rowman & Littlefield

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Descriere

Providing the right combination of product quality, customer service and price is good business. Unless a business does something that creates value for their customer, then the chances of business success are nil.