Managing Conflict – A Practical Guide to Resolution in the Workplace

Chapter - 00: Introduction; Section - ONE: Putting conflict into context; Chapter - 01: What's wrong with contemporary conflict management and what to do about it; Chapter - 02: The lifecycle of a conflict - How and why conflicts escalate; Chapter - 03: The causes and the sources of conflict at work; Chapter - 04: Managing conflict - An employment law perspective; Section - TWO: A practical guide to managing conflict; Chapter - 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter - 06: The psychology of conflict and conflict management; Chapter - 07: Routes to resolution - Introducing the resolution spectrum; Chapter - 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter - 09: How to resolve a toxic workplace culture; Chapter - 10: Mediation - An in-depth analysis of its many benefits and applications; Chapter - 11: How to develop an internal mediation scheme; Chapter - 12: Total conflict management - A whole-system approach for managing conflict; Section - THREE: Resolution resources; Chapter - 13: A quick conflict health check; Chapter - 14: Glossary;