The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Autor Joseph Michelli 16 noi 2011 Hardback Preț: 217.30 lei 266.12 lei 43-48 zile -18%
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Autor Joseph Michelli 16 iun 2011 Hardback Preț: 218.90 lei 267.11 lei 43-48 zile -18%