Entrepreneurial Librarianship: The Key to Effective Information Services Management
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Total Quality Management in Information Services
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Power and Influence: Enhancing Information Services within the Organization
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Customer Service in the Information Environment
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Beyond Degrees: Professional Learning for Knowledge Services
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Developing Information Leaders: Harnessing the Talents of Generation X
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Change Management for Information Services
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Dealing with an International Clientele: Communications, Diplomacy and Etiquette
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The Information Audit – A Practical Guide
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Corporate Memory: Records and Information Management in the Knowledge Age
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