Entrepreneurial Librarianship: The Key to Effective Information Services Management
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Total Quality Management in Information Services
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Power and Influence: Enhancing Information Services within the Organization
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Bibliothekswissenschaft - quo vadis? / Library Science - quo vadis ? / Library Science - quo vadis?: Eine Disziplin zwischen Traditionen und Visionen: Programme - Modelle - Forschungsaufgaben / A Discipline between Challenges and Opportunities: Programs - Models - Research Assignments / A Discipline between Challenges and Opportunities: Programs - Models - Research Assignments
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Customer Service in the Information Environment
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Beyond Degrees: Professional Learning for Knowledge Services
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The Knowledge Services Handbook
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