How to Say It: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service: How to Say It
Autor Jack Griffinen Limba Engleză Hardback – 5 mar 2013 – vârsta de la 18 ani
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
Preț: 115.89 lei
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22.20€ • 24.05$ • 19.04£
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Specificații
ISBN-13: 9780735205253
ISBN-10: 0735205256
Pagini: 272
Dimensiuni: 152 x 231 x 18 mm
Greutate: 0.32 kg
Ediția:New.
Editura: Prentice Hall Press
Seria How to Say It
ISBN-10: 0735205256
Pagini: 272
Dimensiuni: 152 x 231 x 18 mm
Greutate: 0.32 kg
Ediția:New.
Editura: Prentice Hall Press
Seria How to Say It