Cantitate/Preț
Produs

How to Say It: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a ND Service: How to Say It

Autor Jack Griffin
en Limba Engleză Hardback – 5 mar 2013 – vârsta de la 18 ani
 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. 

Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
  • Speak the language of Yes by asking the right questions
  • Get referrals through established customers
  • Offer value through solutions, satisfaction, and trust
  • Anticipate and preempt objections
  • Own a problem by owning the solution
Citește tot Restrânge

Din seria How to Say It

Preț: 11589 lei

Puncte Express: 174

Preț estimativ în valută:
2220 2405$ 1904£

Cartea nu se mai tipărește

Doresc să fiu notificat când acest titlu va fi disponibil:

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9780735205253
ISBN-10: 0735205256
Pagini: 272
Dimensiuni: 152 x 231 x 18 mm
Greutate: 0.32 kg
Ediția:New.
Editura: Prentice Hall Press
Seria How to Say It