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How People Tick – A Guide to Over 50 Types of Difficult People and How to Handle Them

Autor Mike Leibling
en Limba Engleză Paperback – 3 apr 2009
This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again. Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.
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Specificații

ISBN-13: 9780749454593
ISBN-10: 0749454598
Pagini: 224
Dimensiuni: 138 x 215 x 13 mm
Greutate: 0.33 kg
Ediția:Second Edition
Editura: Kogan Page

Cuprins

Chapter - 00: Introduction; Chapter - 01: Angry people; Chapter - 02: Anxious people; Chapter - 03: Apologetic people; Chapter - 04: Biased people; Chapter - 05: Blamers; Chapter - 06: Boring people; Chapter - 07: Bullies; Chapter - 08: Change-resistant people; Chapter - 09: Charmers; Chapter - 10: Cold people; Chapter - 11: Competitive people; Chapter - 12: Confused people; Chapter - 13: Difficult people; Chapter - 14: Disobedient people; Chapter - 15: Disrespectful people; Chapter - 16: Dumpers; Chapter - 17: Embarrassed people; Chapter - 18: Forgetful people; Chapter - 19: Gossipy people; Chapter - 20: Hostile people; Chapter - 21: Impatient people; Chapter - 22: Impetuous, impulsive people; Chapter - 23: Indecisive people; Chapter - 24: Insecure people; Chapter - 25: Insincere people; Chapter - 26: Last-minuters; Chapter - 27: Late people; Chapter - 28: Loners; Chapter - 29: Messy people; Chapter - 30: Moody people; Chapter - 31: Must-have-the-last-word people; Chapter - 32: Negative people; Chapter - 33: Nit-picky people; Chapter - 34: Patronizing people; Chapter - 35: Phobic people; Chapter - 36: Plodders; Chapter - 37: Princesses and princes; Chapter - 38: Repeaters; Chapter - 39: Scatter-gun thinkers; Chapter - 40: Selfish people; Chapter - 41: Show-offs; Chapter - 42: Stressed people; Chapter - 43: Unassertive people; Chapter - 44: Unenthusiastic people; Chapter - 45: Unfulfilled people; Chapter - 46: Unmotivated people; Chapter - 47: Unrealistic people; Chapter - 48: Untrusting people; Chapter - 49: U-turners; Chapter - 50: Workaholics; Chapter - 51: Yes people

Recenzii

"[S]olid advice in how to get out of certain situations with the least damage done.... a strongly recommended read." - Midwest Book Review

"How People Tick by Mike Leibling divides workers into more than 50 personality types, advising on how to deal with them. Including charmers, blamers, loners, workaholics, plodders and a whole host more, it's an engrossing read."
Daily Express Nov 2009

Notă biografică

Mike Leibling is a writer, trainer, facilitator and coach. He worked for nearly twenty years as a strategist with Saatchi & Saatchi, ultimately as International Strategic Planning Director.  In 1995 he founded Strategy Strategy to help people and organizations move on in “difficult” situations or avoid them in the first place. Mike has worked with organizations as diverse as Heinz, DHL, L'Oreal and PricewaterhouseCoopers.

Descriere

The new edition of "How People Tick" is a practical guide to more than 50 types of difficult people, including angry people, blamers, and gossips. Leibling describes each difficult situation, analyzes how it arises, and suggests strategies for dealing with the problem.