"Whether in the classroom or on the job, this book will provide itsusers with the means for focused action plans. Like the foodservice operations which they are designed to measure, thechecklists are organized to follow a flow ranging from the front ofthe house to the back of the house and up to the top of the house, covering all relevant procedures from food and beverage service toproduct handling to general administration. Modern issues such ascultural diversity, guest relations, food safety and sanitation, and energy management have been incorporated into the checklists.Another incredibly useful tool is a sample "Shopper's Report."Usually in the domain of classified information, this one formalone may be worth the cost of the book to students, consultants, and operators. "There is a lot to like in this book, but thesection that I particularly appreciate is on how to orient andtrain new employees. Since checklists specify exactly whichprocedures should be followed, and often in which order, it is easyto provide new workers with all the information they need toperform their jobs knowledgeably and confidently. The checklistsare designed in such a manner that they can be applied instantly.Most do not need modification to fit specific needs of individualoperations. "In short, this book contains hundreds of checklists, not rehashed from other sources but intelligently compiled, prioritized and updated to meet the current and immediatelyforeseeable needs of food service operations. Many operators do notuse checklists either because they do not know how to develop oneor because they do not have time for such an objective and detailedanalysis of their operations. This book is the answer. The operatorcan simply lift applicable items from selected sections andintegrate them into a management system. Once readers becomefamiliar and comfortable with checklists and procedures, they cango on to develop their own. As the author himself states, this is abook that is meant to be used rather than read. I did not just readthis book; I devoured it. Food Service Management by Checklist isdestined to become a classic." --Edward G. Sherwin Chairman, Hotel-Motel/Restaurant-Club Management Department Essex CommunityC