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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise de Horst Schulze

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Autor Horst Schulze Cu Dean Merrill Cuvânt înainte de Ken Blanchard
en Limba Engleză Hardback – 5 mar 2019

Ceea ce diferențiază Excellence Wins de restul literaturii de business este autoritatea incontestabilă a vocii din spatele paginilor. Horst Schulze, cofondator al celebrului lanț Ritz-Carlton, nu livrează simple speculații academice, ci un ghid pragmatic, „fără menajamente”, despre cum se construiește un standard de elită într-o lume dominată de compromis. Apreciem în mod deosebit modul în care autorul transformă conceptul abstract de „excelență” într-o serie de sisteme riguroase și repetabile, aplicabile indiferent de dimensiunea organizației.

Ne-a atras atenția structura narativă care împletește experiențele personale ale lui Schulze cu lecții dure de leadership. Pe linia practică a volumului The New Gold Standard de Joseph Michelli, dar cu un focus mult mai pronunțat pe filosofia personală a liderului și pe responsabilitatea individuală, această lucrare demonstrează că succesul nu este un accident, ci rezultatul unui angajament neclintit față de detalii. În timp ce alte titluri similare, precum The Six Principles of Service Excellence, se concentrează pe procese, Schulze pune accentul pe cultura organizațională și pe demnitatea serviciului în folosul celorlalți.

În contextul operei sale, dacă The Come Back Culture explorează mecanismele de fidelizare a clienților, Excellence Wins servește drept manifest fundamental, definind însăși mentalitatea necesară pentru a ajunge în vârf. Tonul este direct, orientat spre rezultate și lipsit de jargon inutil, oferind cititorului o strategie clară pentru a-și depăși competiția prin profesionalism absolut și viziune disruptivă.

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Specificații

ISBN-13: 9780310352099
ISBN-10: 0310352096
Pagini: 224
Dimensiuni: 144 x 219 x 22 mm
Greutate: 0.3 kg
Editura: ZONDERVAN
Colecția Zondervan
Locul publicării:Grand Rapids, United States

De ce să citești această carte

Recomandăm această carte oricărui lider sau antreprenor care refuză mediocritatea. Veți învăța cum să implementați standarde de clasă mondială și cum să motivați o echipă prin modelul de 'servant leadership' practicat la Ritz-Carlton. Este o lectură esențială pentru cei care doresc să transforme serviciul clienți într-un avantaj competitiv imbatabil și să înțeleagă sistemele din spatele unui brand global de lux.

Despre autor

Horst Schulze este o figură legendară în industria ospitalității, fiind cofondator și fost președinte al Ritz-Carlton Hotel Co. Sub conducerea sa, organizația a devenit etalonul mondial pentru lux și servicii impecabile, primind de două ori prestigiosul premiu Malcolm Baldrige National Quality Award. Cu o carieră de peste jumătate de secol, Schulze este recunoscut ca un expert în leadership și strategie de business, fiind mentor pentru numeroși CEO și consultant pentru organizații de top. Viziunea sa despre excelență a revoluționat standardele profesionale la nivel global.

Recenzii

For an inspiring, practical approach to becoming a preeminent leader in business, nonprofits, government, and academia alike, Excellence Wins fills the bill. This engaging memoir depicts a philosophy of leadership that has become the signature trademark of iconic hotelier Horst Schulze, the premier service guru and top visionary thought leader in the hospitality world today. As an academic dean speaking to college students everywhere, I encourage you to read this book and adopt its teachings to spark your own passion for excellence, creating a pathway to tremendous success in your personal and professional lives.-June Henton, dean of the College of Human Sciences, Auburn University
Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism--and creating the right systems to achieve them--he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. With this profoundly useful book, Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself.-Jim Collins, author of Good to Great and coauthor of Built to Last
Horst Schulze is one of the most beloved, creative, and successful hoteliers in the world. His reputation for excellence in all he pursues has generated a global following among stakeholders in his various hotels and other businesses that is legendary and real. People today, regardless of whether they worked with him directly or have learned of his charismatic leadership from others, rightfully honor and revere him as one of the most important and esteemed original thinkers in human development our world has seen.-Richard J. Stephenson, founder and chairman of the board, Cancer Treatment Centers of America
Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must-read for leaders and anyone passionate about serving people.-Dan Cathy, chairman, president, and CEO of Chick-fil-A
In Excellence Wins, Horst Schulze's inspirational story and experienced wisdom gives you the road map to success at the highest levels. This book is a must-read for every manager, executive, and anyone who strives for excellence in their life.-Kay C. James, president of the Heritage Foundation
Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business. There's a reason for that. He has been the thought leader on customer service for decades. We now have the Rosetta Stone of superior customer service--his new book. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best.-Dr. Tim Irwin, New York Times bestselling author and leadership authority

Descriere

Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself."
Dan Cathy, chairman and CEO, Chick-fil-A: "Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people."
***
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.