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Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web (Bestsellers cărți Social Media)

De (autor) Cuvânt înainte de Ashton Kutcher
Notă GoodReads:
en Limba Engleză Carte Paperback – 18 Mar 2011

The ultimate guide to branding and building your business in the era of the Social Web"The road from where you are to your business′ future is neither paved nor marked. It′s yours to discover, and this book is your compass to leadership."
Peter Guber, CEO, Mandalay Entertainment Group
"Affinity is personal and emotional. Without personifying the company and what it symbolizes, it′s difficult for customers to connect with your brand. The concepts from this book can help your brand engage in a way that inspires communities to extend your message, promise, and reach."
Tony Hsieh, CEO, Zappos.com
Social media has forever changed the way businesses and customers communicate and also the way customers make their decisions. With networks like Twitter, YouTube, and Facebook, anyone can now find and connect with others who share similar interests and goals creating communities that shape the perception of brands.
Engage! tells you how to reach customers where they go for information and how to build valuable relationships that will also shape the future of your business. This revised paperback edition, with a Foreword by Ashton Kutcher, dubbed "Mr. Social" by Fast Company magazine, describes the steps required for conceptualizing, implementing, managing, and measuring a social media program.
With this book, you will find out how to:

 

  • Create a welcoming online space that cultivates your customers′ loyalty and trust
  • Attract online champions and influencers who will help build your reputation and increase attention
  • Understand and adapt to market needs based on the insights you gain from engagement
  • Measure your success and ROI

Your customers are waiting to hear from you.

 

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Specificații

ISBN-13: 9781118003763
ISBN-10: 1118003764
Pagini: 336
Ilustrații: Illustrations
Dimensiuni: 161 x 231 x 24 mm
Greutate: 0.40 kg
Ediția: Revised and Updated
Editura: Wiley
Seria Bestsellers cărți Social Media

Locul publicării: Hoboken, United States

Textul de pe ultima copertă

The ultimate guide to branding and building your business in the era of the Social Web"The road from where you are to your business′ future is neither paved nor marked. It′s yours to discover, and this book is your compass to leadership."
Peter Guber, CEO, Mandalay Entertainment Group
"Affinity is personal and emotional. Without personifying the company and what it symbolizes, it′s difficult for customers to connect with your brand. The concepts from this book can help your brand engage in a way that inspires communities to extend your message, promise, and reach."
Tony Hsieh, CEO, Zappos.com
Social media has forever changed the way businesses and customers communicate and also the way customers make their decisions. With networks like Twitter, YouTube, and Facebook, anyone can now find and connect with others who share similar interests and goals creating communities that shape the perception of brands.
Engage! tells you how to reach customers where they go for information and how to build valuable relationships that will also shape the future of your business. This revised paperback edition, with a Foreword by Ashton Kutcher, dubbed "Mr. Social" by Fast Company magazine, describes the steps required for conceptualizing, implementing, managing, and measuring a social media program.
With this book, you will find out how to:

 

  • Create a welcoming online space that cultivates your customers′ loyalty and trust
  • Attract online champions and influencers who will help build your reputation and increase attention
  • Understand and adapt to market needs based on the insights you gain from engagement
  • Measure your success and ROI

Your customers are waiting to hear from you.

 


Cuprins

Foreword Ashton Kutcher. Preface. Introduction Welcome to the Revolution. Chapter 1 The Social Media Manifesto. Chapter 2 Making the Case for Social Media: The Five Ws+H+E. Chapter 3 The New Media University. Chapter 4 The New Media University 101: Blogs, Podcasts, and Livecasts. Chapter 5 The New Media University 201: Communities, Social Calendars, and Livecasting. Chapter 6 The New Media University 301: Images and Multimedia. Chapter 7 The New Media University 401: Dashboards, Social Networks, and Brands. Chapter 8 The New Media University 501: Microblogs, Monetization, and Twitter. Chapter 9 The New Media University 601: Mobile Marketing and Video Broadcasting. Chapter 10 The New Media University 701: Social Media Optimization, SEO, and Content Distribution. Chapter 11 The New Media University 801: Syndication, Illustration, and Aggregation. Chapter 12 The New Media University 901: Brand Personality, Discovery, and Promise. Chapter 13 The New Media University 1001: Attention and Word of Mouth Marketing. Chapter 14 The New Media University 1101: Social Landscape and Initiatives. Chapter 15 Fusing the Me in Social Media and the We in the Social Web. Chapter 16 Learning and Experimentation Lead to Experience. Chapter 17 Defining the Rules of Engagement. Chapter 18 The Conversation Prism. Chapter 19 Unveiling the New Influencers. Chapter 20 The Human Network. Chapter 21 The Social Marketing Compass. Chapter 22 Facebook is Your Home Page for the Social Web. Chapter 23 Divide and Conquer. Chapter 24 A Tale of Two Cities. Chapter 25 We Earn the Relationships We Deserve. Chapter 26 The New Media Scorecard. Conclusion You Are More Influential than You May Realize. Appendix 30-Day Listening Report: A Template for Capturing and Presenting Social Media Activity. Glossary. Index.

Notă biografică

BRIAN SOLIS is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis has influenced the effects of emerging media on business, sales, and marketing. He is principal of FutureWorks, an award–winning business consultancy in San Francisco, and has led social programs and change management initiatives for Fortune 500 companies and Web 2.0 startups. His blog, BrianSolis.com, is among the world′s leading business and marketing websites.