Effective People Management (Business Success (Kogan Page))De (autor) Pat Wellington
en Limba Engleză Paperback – 15 Apr 2011
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Chapter - 01: Leadership that inspires; Chapter - 02: Management that engages; Chapter - 03: Motivation to energize; Chapter - 04: Creating a learning environment; Chapter - 05: Efficient and influential personal effectiveness; Chapter - 06: Staff recruitment: selecting and picking winners; Chapter - 07: Motivational performance management; Chapter - 08: Recognizing and rewarding performance to celebrate achievement; Chapter - 09: Handling problem staff and conflict; Chapter - 10: Problem solving to get results; Chapter - 11: Managing sustainable change; Chapter - 12: Career management to progress
Pat Wellington is a management consultant with expertise in leadership, change management, talent management, and customer service. She has been the keynote speaker at international conferences in Dubai, Singapore, Malaysia, and Indonesia. She is currently running customer service programs for the Institute of Management.