Dealing with Difficult People

Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip:a bush fire you can do without; Chapter - 16: The customer is always right - really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don't change they'll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally.