* Written by one of the leading experts in content management systems (CMS), this newly revised bestseller guides readers through the confusing-and often intimidating-task of building, implementing, running, and managing a CMS * Updated to cover recent developments in online delivery systems, as well as XML and related technologies * Reflects valuable input from CMS users who attended the author's workshops, conferences, and courses * An essential reference showing anyone involved in information delivery systems how to plan and implement a system that can handle large amounts of information and help achieve an organization's overall goals