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Conflict Management (Management for Professionals)

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en Limba Engleză Carte Hardback – 26 Jul 2016
This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential applications. The central focus is on mediation as an effective formof conflict resolution. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.
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Specificații

ISBN-13: 9783319318837
ISBN-10: 3319318837
Pagini: 134
Dimensiuni: 155 x 235 x 10 mm
Greutate: 0.38 kg
Ediția: 1st ed. 2016
Editura: Springer
Colecția Springer
Seria Management for Professionals

Locul publicării: Cham, Switzerland

Cuprins

Recognising and Resolving Conflicts.- Traditional Methods of Conflict Management.- Complementary Methods of Conflict Management.- Mediation.- Mediation Techniques.- Questioning Techniques.- Conflict Prevention.- Setting up an Internal Company Conflict Management System.- Establishment of Mediation Facilities within an Enterprise: Two Case Studies.- Check Lists, Mediation Agreement, Codes of Conduct.

Notă biografică

Stephan Proksch works as a Mediator and Consultant in Austria and Europe. He is a partner at Trialogis Company and Head of Mediation Training at the Chamber of Commerce in Austria. He teaches at the Universities of Vienna and Graz.

Textul de pe ultima copertă

This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Stephan Proksch clearly explains these innovative methods and theirpotential applications. The central focus is on mediation as an effective formof conflict resolution. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.

Caracteristici

Presents ways to resolve conflicts in the workplace, as well as their strengths and weaknesses

Contains concise case studies to clearly illustrate each point and support implementation of the principles outlined into practice
Focuses on sustainable forms of conflict resolution
Presents mediation as a method for conflict management in the workplace, as well as in private life