A volume in Educational Design and Technology in the Knowledge Society Series Editors Stewart Marshall and Wanjira Kinuthia Practitioners in the field of educational technology require a high level of problem solving, critical thinking, and interpersonal skills to deal with learning issues that are often complex and multidimensional. Unfortunately, there are few opportunities for providers of learning services and learners to practice authentic instructional design or educational technology as part of their academic preparation and/or training. When learners interact with case studies through reasoning and problem solving, learning takes place through the process of analysis, synthesis, application, and evaluation. In particular, case studies that use story telling to reflect problem situations in real-life create an authentic learning environment for learners. This book provides the material that learners can use to interact, reason and apply their problem solving skills in realistic and engaging cases. Because of the interdisciplinary and multidisciplinary nature of the field and the cases, this book is useful not just in educational technology, but also in other fields. A "Facilitator Guide" is provided for each chapter for teachers and trainers using this book with their learners.