Is conflict stealing too much of your day? Do you get constantly interrupted with other people's issues and disputes, wasting your time dealing with unproductive conflict? This book teaches you strategies and techniques to vastly increase your team's productivity and grow a culture you will be proud of by reducing conflict. In this book you will learn powerful and practical tactics to enhance team communication, and effective techniques to develop more beneficial and productive working environments. Malcolm draws on decades of experience, from his first negotiation at aged 14, to an unsolved family murder, volunteering as a telephone crisis counselor at Lifeline, and becoming a qualified mediator. All of which he shares throughout the book. -See improvements across your workplace in productivity and staff retention. -Create a friendlier working environment, while engaging in more effective and productive conversations. -Understand why difficult people are so difficult and what you can do with them. -Create long-term positive results. The changes in patterns that will happen to you and those around you will amaze and inspire you. Be the leader you know you want to be. Be that person who takes action. Go to the top of this page and click "buy now" to gain new insights as you become more aware of the simple changes you can make in your day-to-day working life. Take control right now, make every day more productive than the last while enjoying the new life and team you will create. ABOUT THE AUTHOR Brought up in a small farming town in New Zealand, Malcolm has always been looking for ways to grow. In the 90's he moved to Australia and became a part of a start-up company in the bottled water industry. Growing that company to a multi-million dollar business for 10 years set much of Malcolm's management and conflict resolution style. Maybe it was his upbringing on the farm, his boss at the time, or maybe it's just in his genes. It was during that peri