Services Science: Fundamentals, Challenges and Future Developments Editat de Bernd Stauss et al. 10 oct 2007 Hardback Preț: 373.60 lei 6-8 săpt.
Effective Complaint Management Management for Professionals Autor Bernd Stauss et al. 18 feb 2019 Hardback Preț: 569.90 lei 670.46 lei 3-5 săpt. | 4-10 zile -15%
Psychology of Gift-Giving Autor Bernd Stauss 5 ian 2023 Paperback Preț: 170.95 lei 3-5 săpt. | 4-10 zile
Service Quality and Management Fokus Dienstleistungsmarketing Editat de Bernd Stauss et al. 15 apr 1999 Paperback Preț: 372.05 lei 6-8 săpt.